Operations Management: M&IS 34060

Fall 2009

Section 001 (Call No. 10243) : Tuesday, Thursday 12:30 –  1:45 p.m., Room BSA 200

Section 002 (Call No. 10244) : Tuesday, Thursday  9:15 – 10:30 p.m., Room BSA 100

Section 004 (Call No. 15681) : Tuesday, Thursday 12:30 –  1:45 p.m., Room BSA 200

Instructor       : Dr. B. Eddy Patuwo

Office              : A-403 BSA

Office Hours   : Tuesday - Thursday 10:30-12:30 p.m. and 1:45 – 2:15 p.m. and by appointment

Telephone       :  330-672-1163

E-mail             : epatuwo1@kent.edu

Text Book       : Operations Management, 10-th edition, by W.J. Stevenson, McGraw-Hill, 2009

On-line                        : Lecture Notes, Excel Templates, Sample Tests are on Vista (vista8.kent.edu)

Prerequisites   : M&IS 24056 - Fundamental of Business Statistics.  Students who have not successfully completed the course prerequisite must withdraw from this class. You risk deregistration if you have not completed the course prerequisite.

Course Objectives: 

·         To develop an understanding of the strategic importance of operations and how operations can provide a competitive advantage in the marketplace.

·         To understand the relationship between operations and other business functions, such as Marketing, Finance, Accounting, and Human Resources.

·         To develop knowledge of the issues related to designing and managing operations and the methodologies to do so.

Class Policy: 

·         Lecture. Attending every lecture is important for your better understanding of the material covered and will help you see the big picture as well as details in every chapter discussed.

·         Homework. There will be five (5) Excel homework given throughout the semester. They are done using only the Excel templates I’ll post on Vista — no handwritten nor regular Excel spreadsheet printout will be accepted. Turn in the printed copy of the Excel Template spreadsheet. The HW problems and their due dates are given in the syllabus. No late homework will be accepted. The homework are worth 50 points (10 points each).

·         Solutions. Solutions to problems appeared in the text book are given in Appendix A at the end of the text book and in the lecture notes.

·         Test. There will be 5 open-book, open-note tests (including one optional final exam). The test with the lowest score will be dropped; only 4 tests will be counted. There is no make up for missing tests.

·         Grading. The tests (4 x 100=400 points) and the homework (50 points) have a maximum of 450 points. The following table gives you the total points required for each grade.

·         Note that there is NO extra credit for this class.

·         For Fall 2009 the course withdrawal deadline is Sunday, November 8, 2009.  Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.

The Following Policies Apply to All Students in this Course

A.   Prerequisite: Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

B.   Enrollment: Students have responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule (using Student Tools in FlashLine) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until Sunday September 6, 2009 to correct the error with your advising office.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

C.   Academic Honesty:  Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit.   The use of the intellectual property of others without giving them appropriate credit is a serious academic offense.  It is the University's policy that cheating or plagiarism result in receiving a failing grade (0 points) for the work or course.  Repeat offenses may result in dismissal from the University.

D.     Students with disabilities: University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access to course content.  If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Accessibility Services (contact 330-672-3391 or visit  www.kent.edu/sas <http://www.registrars.kent.edu/disability/>  for more information on registration procedures).

Tentative Class Schedule – Fall 2009

Dates               Topics                                                                                     Homework

Sept 1              First day of class

Sept 3              Chapter 1. Introduction to Operations Management

Sept 8              Chapter 9.  Management of Quality.

Sept 10                        Chapter 9. Mgt. Of Quality & Chapter 10.  Quality Control

Sept 15, 17      Chapter 10. Quality Control.                                                 HW#1: Problem 10.8, p.493

                                                                                                                        Due: Tuesday, Sept. 22

Sept 22                        Deming: The Prophet of Quality (Video documentary)

Sept 29            Chapter 18. Waiting Lines (Queueing) models.                    HW#2: Prob. 18.6, p.862

Oct  1, 6, 8, 13                                                                                                            Due: Thursday, Oct. 15

Oct  13, 15, 20            Chapter 3. Forecasting.                                                         HW#3: Prob. 3.4c, p.118

                                                                                                                        Due: Thursday, Oct. 22

Oct 22             TEST 2 (Chapters 3 and 18)

Oct 27             Chapter 11. Supply Chain Management.

Oct 29             Chapter 12. Inventory Management.                                                HW#4: Problem 12.13, p.596

Nov 3, 5, 10                                                                                                    HW#5: Problem 12.27a, p.598

                                                                                                                        Due: Both  Due on Thursday, Nov. 12

                                                                                                                        (Please staple both HW together)

Nov 12                        TEST 3 (Chapters 11, 12)                                                     

Nov  17, 19     Chapter 14.  MRP and ERP

Nov 24                        NO CLASS – DSI Conference

Nov 25(noon) - 29       Thanksgiving Holiday           

Dec 1               Chapter 14 MRP & ERP  and   Chapter 17.  Project Management.

Dec 3, 8           Chapter 17.  Project Management.

Dec 10             TEST 4 (Chapters 14, 17)

Final Exams Schedule:                       Section 001:  Wednesday, December 16,   12:45 - 3:00 p.m. in BSA 200

                                                            Section 002:  Thursday, December 17, 7:45 - 10:00 a.m. in BSA 100

Chapters: 3, 10, 12, 14, 17, 18                       Section 004:  Wednesday, December 16,   12:45 - 3:00 p.m. in BSA 200

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